THE IMPORTANCE OF CRISIS MANAGEMENT PLAN

Updated: May 12, 2021

With ever-increasing natural disasters, political instability around the world, terrorist attacks, medical incidents, fire, flooding, kidnapping, serious assaults, road accidents and ferry disasters, how do individuals and organisations deal with the crisis?


It’s only until the last minute a crisis has occurred, you then wish that you had a plan and the plan should have been activated to assist your employees or individuals. Otherwise, without a plan, you are left stranded and you are late responding or assisting your employee where you are responsible for a duty of care.


Businesses have expanded now globally where there has been an increase of employees travelling abroad. Individuals have increased travelling abroad for leisure every year and criminals have become more effective in their method of operandi to steal from their victims as well as the risk of terrorism and political instability and unexpected natural disasters.


As an organisation, you must ensure you have a plan in place and up to date. The consequences for not having a plan can be severe as it can cost money, time and company as well as a loss of life. Also, most individuals go abroad with no travel insurance and in case of an emergency, the individual will have no means of getting support quickly and left stranded.


It is suggested that the organisations put a crisis plan in place and review it on a quarterly basis. Also, arrange with an approved security company who can assist and support during a crisis. The security company can assist with the review and setting a plan on your behalf. For example, if you have executives travelling to a high-risk region, the company can conduct a risk assessment and provide you with a solution on whether it is risky for the executive to travel or not. Moreover, the company will provide you with the training for the employees whilst they are abroad. Most security companies have extensive experience in dealing with crisis and this can give you peace of mind ensuring that you or your employees are safe whether at home or abroad.


At home, the crisis management plan can assist and include many agencies. For example, a school having a fire or flooding, all the relevant department and stakeholders can be involved in assisting and evacuating the pupils. It is paramount to have a crisis plan and having all internal and external stakeholders involved. In most organisations, it is the duty of the security manager to ensure that the plan is active and reviewed on a regular basis. Other organisations use the security company or an independent security consultant to prepare the plan and update it accordingly.


A tourist must ensure that they check the FCO Travel website for updated travel risk before travelling and ensuring that travel insurance cover for all the crisis for evacuation. Whilst at the destination must ensure that they report to their embassy. In addition, you can inquire with the security company or a security consultant who can provide you with a piece of advice or even close protection depending on the country that you are travelling to.


Do not leave you or your employees at risk for not setting up a plan and a plan is important to help you prepare and respond during a crisis.

You must always consider the significant cost for you and your organisation for not having a plan or insurance as well as reputation damage”


By failing to prepare, you are preparing to fail” Benjamin Franklin.

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